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Description
Duties: Customer Service Skills, Friendly phone voice, Multi Task, Process high volume of incoming faxes (electronically), must read faxes & determine where and how they are filed. The intake coordinator answers all incoming calls and triages customers to the appropriate staff. They review data submitted through referral sources, perform initial data entry, prepare hard copy file and generate and remit referral acknowledgment letter to referring source. They provide administrative support to Case Managers and Appeals Specialists including but not limited to: coordinating shipments, ensuring receipt of documents, and miscellaneous clerical tasks. They aid and support multiple ongoing department projects, as needed. They will provide excellent customer service to all internal and external customers. In this position you may interact with the following departments: Field Sales, Field Managed Care and Customer Service.
Skills: Phones, Filing (electronically), Data Entry, Move files into case directory. Candidate must have a minimum of 1 to 2 years of experience & should have knowledge of data entry and basic computer skills. Candidate must possess solid team work and relationship management skills, as well as a flexible work style. Strong organizational skills are a must. This position may require some flexibility in work shift.
Education: Experience preferred. Must have strong customer service skills. 4 year degree preferred but not required.
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Salary: 35000 - 45000
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